Your tasks
As a customer care representative in our friendly customer care team, you will make sure that our customers are always helped as best as possible and treated in the nicest way. If solving problems and interacting with people are among your strongest skills, you might have stumbled upon the perfect job for you! Your responsibilities will also include:
- Respond promptly to customer inquiries: Ensure quick and friendly replies to emails and phone calls.
- Process replacement orders/refunds: Address customer issues by handling replacement orders or refunds.
- Check reviews on different channels: Regularly monitor and analyze customer reviews.
- Communicate with the warehouse: Collaborate closely with warehouse staff to coordinate orders, stock levels, and deliveries.
Sounds good?
Then apply via our website including all relevant application documents (CV & letter of motivation). We are looking for real team members! We are curious to know who you are and what moves you, so feel free to tell us already in a few introductory sentences.
About us
KoRo was founded in Berlin in 2014 with the aim of making high-quality food accessible to everyone at fair prices by skipping trading levels, efficient processes, and bulk sizes with a simple design. Today, besides its large packaging, KoRo stands out from its competitors through its unique products – like our best-selling date hazelnut cream, exceptional kinds of nut butter, and a wide range of snacks. KoRo now employs around 300 people and our products are sold throughout Europe.
KoRo will offer you a dynamic environment where you won’t only contribute to the food market revolution, but you will also be able to show your full potential. We are a diverse and committed team in which people from many countries and cultures work on a common mission: to make KoRo Europe's leading brand for innovative vegan and vegetarian foods. At KoRo, you will have the opportunity to be part of an open and exciting company that is constantly developing and in whose innovative and creative atmosphere new ideas and approaches are encouraged.
The KoRo team is just as diverse as our product range! To ensure that diversity continues to grow as quickly as our nut-loving team, we evaluate applicants regardless of gender, nationality, ethnic and social origin, religion/denomination, ideology, disability, age, sexual orientation, or identity.
Do you want to become part of our mission and actively shape the future of KoRo with your skill and talent? Then apply now!
